Screens in hotel reception: information, upsell and fewer questions at the desk
Guests arrive tired and full of questions: breakfast times, wi-fi, check-out, what to do in town. The screen answers all of it before they ask — and still sells tours, the restaurant and late check-out.
- Reception repeating breakfast times all day long
- An empty hotel restaurant while guests eat out
- Tours and transfers nobody knows exist
- An important notice printed and taped to the desk
Hospitality runs on experience and ancillary revenue. Reception is where those two meet — and where the right information saves your team from repeating the same notice thirty times a day.
Here you will find what to display in reception and the lobby, how to present paid services without hard selling, and how to use the screen in high and low season.
1 article on hotels
Frequently asked questions — Hotels
What should play in a hotel reception?+
Breakfast and check-out times, the wi-fi password, hotel services, the restaurant menu, the weather, tours and local events, and operational notices.
Does it work for a small guesthouse?+
It works very well. In a family-run place, information tends to live on scattered pieces of paper and in the owner’s head — the screen puts it in one place.
Can I run it in more than one language?+
Yes, by alternating pieces in the loop. In a tourist town, one piece in the local language and one in English usually covers most guests.
What about the in-room TV?+
That is a different screen, with a different job and usually its own system. The quick win is reception, the lobby and the lift.
Turn your screens into a sales machine.
Manage content, campaigns and screens in one place — from your phone, wherever you are.